Karen’s Renewed Efforts
Karen returned to the phone just as we believed we had reached a settlement. There was a fresh sting of irritation in her voice. “I’ve had enough of this,” she said, demanding that we resolve the issue. My role was to promise a resolution. Jake laughed and thought, ‘She’s persistent if nothing else.’ In the back of his mind, it was making the entire experience special, providing us with a lasting memory.
Karen’s Renewed Efforts
Inquiring Manager
Our room was unexpectedly contacted by the hotel manager himself. I stiffened, fearing we were having too much pleasure. “Is everything okay?” His tone was more amused than disapproving as he asked. He laughed and said he hoped we would have a good time once we reassured him we were all OK. We felt a tiny sense of peace knowing that the staff was still cordial and encouraging of our antics.
Inquiring Manager
