Questions Arise
They both leaned in, clearly intrigued. “So, what do you know? And what’s the plan?” Thomas asked, his tone cautious but hopeful. I could feel the trust beginning to take root between us. Maria’s gaze stayed fixed on me, her curiosity unmistakable. “Let’s just say I’ve got some changes lined up,” I replied, keeping my voice calm and deliberate—offering just enough to spark confidence, while still holding a few details back for the right moment.

Questions Arise
Promises Of Improvement
I took a steady breath, prepared to reveal more. “I promise, we’ll realign with the company’s values. Genuine customer service will be our focus again. We’ll fix this mess and get back to what we do best,” I said with conviction. Their nods came almost in unison, quiet affirmations that they believed in the path ahead. A subtle warmth returned to their expressions—small, encouraging smiles that felt like sparks of light cutting through the tension that had hung in the air for too long.

Promises Of Improvement