Email Observations
After wandering through the space, I slipped into a quiet corner to capture my observations in an email. I described everything in detail—the peeling wallpaper, the expressions on the staff’s faces, and the atmosphere as a whole. These notes weren’t meant as criticism but as a foundation for meaningful improvements. They would serve as a roadmap to guide the transformation. My vision was clear: to create a space where both guests and staff feel valued, comfortable, and truly at home.
Email Observations
Guest Impressions
With a courteous smile, I moved through the lounge, engaging in casual conversations with the other guests. As we discussed their stay, I skillfully wove in subtle questions to uncover their genuine thoughts about the hotel. It was a careful balancing act—seeking honest feedback without drawing attention to my intent. By the end of the evening, I had gathered valuable insights to inform my future plans.
Guest Impressions
