A Walk Through Neglect
As I strolled through the hotel, it was hard to ignore the signs of wear and neglect. Faded paint peeled from the walls, light bulbs flickered weakly, and forgotten corners collected layers of dust—each detail quietly telling a story of carelessness. The staff carried out their duties, but the ambiance lacked the warmth and attention to detail that hospitality should embody. I took mental note of these flaws, confident that change was on the horizon.
A Walk Through Neglect
A Breakfast Disagreement
Over breakfast, I noticed Lisa, the manager, embroiled in a heated exchange with a guest about a billing error. The guest, firm yet courteous, requested a correction. Rather than addressing the issue directly, Lisa grew defensive, her tone edging toward dismissive. Arms crossed, her voice rose in volume, carrying across the dining area and disrupting the calm morning atmosphere. The argument cast a tense shadow over what had been a peaceful start to the day.
A Breakfast Disagreement
