Email Observations
After wandering through the property, I slipped into a quiet corner to jot down my observations in an email, noting details like the peeling wallpaper and the strained expressions of the staff. These reflections weren’t meant as criticism but as a foundation for planned improvements, a roadmap toward creating an environment where both guests and employees could feel truly valued and at ease.
Email Observations
Guest Impressions
With a polite smile, I mingled with guests in the lounge, weaving light conversations with subtle questions to uncover their true feelings about the hotel. It was a careful balance—learning about their real experiences without arousing suspicion—and by the end, I had gathered a set of impressions to help shape my plans.
Guest Impressions
