A Hoarder
The two realtor sisters felt increasingly worried as their ocular visit nears. But above all, they were more concerned with the amount of time and effort they would spend to have the house cleared up in case their expectations were correct. They were particularly horrified when they went to a house of a hoarder. And they thought it is possible that Joyce had a collection of junk and debris stored in her home for over 70 years.
Their Expectations
Based on the exterior of the house, it was a typical one. This is the main reason Clara and Gladys were not ready for something beyond belief that is waiting for them to see. As soon as they got inside the house, they understood what Joyce was referring to.