Lisa’s Clueless Entrance
Lisa stepped to the front, clutching her notes, completely unaware of what awaited her. She surveyed the room with her usual confident air, ready to lead what she thought would be another routine meeting. From my corner, I watched quietly, knowing the ordinary facade was about to shatter. Little did she realize, today was far from typical, and I leaned back, letting the moment unfold exactly as planned.
Lisa’s Clueless Entrance
Brushing Off Complaints
Lisa began her remarks with her usual calm, collected tone. “I’ve heard some complaints,” she said, “but most are exaggerated or lack any real basis.” Her steady voice brushed off the concerns, oblivious to the fact that these weren’t mere background noises—they were genuine issues demanding attention. I scanned the staff, noticing some bristle while others kept careful neutral expressions, and it was clear: change was long overdue.
Brushing Off Complaints
